1. Information We Collect

We collect both personal and non-personal information to provide you with a seamless shopping experience.

1.1 Personal Information
When you place an order or interact with our website, we may collect the following details:

• Full Name
• Email Address
• Phone Number
• Shipping and Billing Address
• Payment Information (processed securely through third-party payment gateways)

1.2 Non-Personal Information
We may collect non-personal data such as:

• IP Address
• Browser Type and Version
• Device Information
• Pages Visited and Duration

2. How We Use Your Information

We use the collected data for the following purposes:

• To process and fulfill your orders
• To provide customer support
• To send order confirmations and shipping updates
• To improve our website and user experience
• To send promotional offers and updates (only with your consent)

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties, including:

• Payment Processors for secure payment transactions
• Shipping Partners to deliver your orders
• Analytics Tools (e.g., Google Analytics, Facebook Pixel) to improve website performance and marketing

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences
• Analyze site traffic
• Deliver personalized advertisements

You can manage your cookie preferences through your browser settings.

5. Data Security

We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. This includes:

• SSL encryption for secure data transmission
• Secure servers and firewalls
• Regular monitoring and updates

6. Your Rights

You have the right to:

• Access your personal information
• Update or correct your data
• Request the deletion of your information
• Opt out of marketing communications

To exercise these rights, please contact us at koinchstore@gmail.com.

7. Age Restrictions

Our website is intended for users aged 18 and above. We do not knowingly collect information from minors.

8. International Users

As a Nepal-based business, we adhere to local laws and regulations. If you are accessing our website from outside Nepal, please note that your data will be processed in accordance with Nepalese laws.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

10. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this policy regularly.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Koinch Customer Support
Email: Koinchstore@gmail.com
Phone: +977 9701337017

Thank you for choosing Koinch!