1. General Overview

This website is operated by Koinch. Throughout the site, the terms “we”, “us” and “our” refer to Koinch. These Terms of Service govern your use of our Site and any services or products offered through it. By using our Site, you agree to these Terms

2. Eligibility

To use our Site, you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding contract.

3. Account Registration

• You may be required to create an account to purchase products or access certain features of our Site.
• You are responsible for maintaining the confidentiality of your account information, including your password.
• Notify us immediately of any unauthorized use of your account.

4. Products and Pricing

• Product Descriptions: We strive to ensure that our product descriptions and images are accurate, but we do not guarantee that all information is error-free. Colors may appear differently based on your device.
• Pricing: Prices are subject to change without notice. Any promotional prices are valid for the specified period only.
• Orders: We reserve the right to cancel or refuse any order for any reason, including but not limited to product availability or errors in pricing.

5. Payments

• All payments must be made through the methods specified on our Site.
• By providing your payment information, you confirm that you are authorized to use the payment method.
• All transactions are processed securely, and your payment details are protected.

6. Shipping and Delivery

• Shipping Areas: We currently deliver across Nepal. Additional charges may apply for certain regions.
• Delivery Time: Estimated delivery times are provided to give you an idea of when your order might arrive, but they are not guaranteed. Delivery may be delayed due to factors beyond our control.
• Lost or Damaged Packages: Contact us immediately if your package is lost or arrives damaged. We will investigate and resolve the issue as per our policies.

7. Returns and Refunds

• Please refer to our Return and Refund Policy for details on eligibility, process, and conditions.
• We reserve the right to refuse returns or refunds that do not meet our policy guidelines.

8. Intellectual Property

• All content on the Site, including but not limited to logos, text, images, and designs, is the intellectual property of Koinch or its licensors.
• You may not reproduce, distribute, or use our content without prior written permission.

9. User Conduct

By using our Site, you agree to:

• Use the Site for lawful purposes only.
• Avoid posting or transmitting harmful, offensive, or prohibited content.
• Refrain from attempting to interfere with the security or functionality of our Site.

10. Limitation of Liability

To the fullest extent permitted by law:

• Koinch shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site.
• Our total liability for any claims related to our Site or products shall not exceed the amount paid by you for the product in question.

11. Indemnification

You agree to indemnify and hold harmless Koinch, its affiliates, and employees from any claims, damages, or expenses arising from your use of the Site or breach of these Terms.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site following changes signifies your acceptance of the updated Terms.

These Terms are governed by the laws of Nepal. Any disputes will be resolved in the courts located in Lalitpur, Nepal.

For any questions or concerns about these Terms, please contact us at:

Koinch Customer Support
Email: Koinchstore@gmail.com
Phone: +977 9701337017

Thank you for choosing Koinch!