At Koinch, we value your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer the following return and refund options:

1. Eligibility for Return & Exchange

• Returns and exchanges are accepted within 3 days of receiving your product.
• To be eligible for a return or exchange, the item must:
  1. Be unused and in its original condition.
  2. Include all original packaging, tags, and accessories.
  3. Be accompanied by proof of purchase (receipt or order confirmation).

2. Non-Returnable Items

• Items marked as final sale or purchased during clearance events are non-returnable.
• Customized or personalized products cannot be returned or exchanged.

3. Process for Returns & Exchanges

• Initiating a Request:
  1. Email us at koinchstore@.com or contact us via +977 9701337017 within 3 days of receiving your order.
  2. Provide your order number, reason for return, and photographs (if applicable).
• Approval:
  1. Once your return or exchange request is approved, we will provide you with detailed instructions for shipping the product back to us.
• Shipping Costs:
  1. Customers are responsible for the return shipping costs unless the product is defective or incorrect.

4. Exchange Policy

• Exchanges are subject to product availability.
• If the desired product is unavailable, you may choose a refund or store credit.

5. Refund Policy

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5-7 business days to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please notify us within 24 hours of delivery for a replacement or full refund.

For any additional questions or assistance, feel free to contact our customer service team at koinchstore@gmail.com.

Thank you for choosing Koinch!